Refund policy
About our products
All products sold by Cris D. Studio are printed on demand for each individual order, through our production partner Printful. This means each piece only begins production after payment is confirmed — we don’t work with pre-made stock.
Cancellations
Because these are made-to-order products, orders can only be canceled within 2 hours of purchase confirmation, while the order has not yet entered production. After this window, the order will already be processing at the print facility and can no longer be canceled or changed.
To request a cancellation within this window, contact us immediately at crisdtattoo@gmail.com with your order number.
Exchanges and returns due to change of mind
Since each piece is manufactured exclusively for your order, we do not accept exchanges or returns for simple buyer’s remorse, incorrect size selection, or change of mind. We recommend carefully reviewing the product dimensions and description before completing your purchase.
Defective or damaged-in-transit products
If your product arrives damaged, with a printing defect, blurred, with incorrect colors, or with any manufacturing issue, you’re entitled to a free replacement or full refund. To request this:
• Contact us within 14 calendar days of the delivery date;
• Send clear photos of the item received, the packaging (if the damage is visible on the box/envelope), and the shipping label;
• Include your order number and a brief description of the issue.
After review (typically within 3 business days), we’ll send a free reprint or process the refund, according to your preference. Claims made after the 14-day window, or without photographic evidence, may not be eligible.
Lost or undelivered orders
If tracking shows the order was delivered but you didn’t receive it, or if the estimated delivery time (see our Shipping Policy) is significantly exceeded, contact us so we can open an investigation with the carrier before any refund or reshipment. We are not responsible for delays caused by an incorrect address provided by the customer, strikes, customs, or events beyond our control.
How to request
All requests must be made by email to crisdtattoo@gmail.com. Approved refunds are processed to the original payment method within 10 business days of approval.